Durango & Silverton Narrow Gauge Railroad Train

Day Out With Thomas FAQs

 

Frequently Asked Questions

 

 

PRE-EVENT INFORMATION

 

What is Day Out With Thomas™?
Day Out With Thomas™ is a family event that offers aspiring engineers and their families the unique opportunity to take a ride with the classic storybook engine, Thomas the Tank Engine™ at regional heritage railroads across the country.

Who is Thomas the Tank Engine?
Since Thomas the Tank Engine left the depot more than 60 years ago, this Really Useful Engine and his Island of Sodor friends have chugged their way into the hearts of preschoolers and grownups worldwide. Based on The Railway Series of classic stories authored by a father who loved trains and wanted a shared experience with his son, Thomas & Friends™ is a rite of passage that inspires the imagination while teaching the life lessons of friendship, exploration and cooperation.

What are the appropriate ages for Day Out With Thomas?
Day Out With Thomas is a family event that welcomes passengers of all ages.

Where is the event?
At the Durango & Silverton Narrow Gauge Railroad: 479 Main Ave. Durango, CO 81301

When is the event?
June 19 - 21, 2009

When do tickets go on sale?
They are on sale now!

How much are tickets?
Tickets are $18 per person for ages two and over.

How do I purchase tickets?
Tickets are available by clicking on the www.ticketweb.com/dowt icon on the Day Out With Thomas main page or by calling Ticketweb at 866.468.7630.

Who needs tickets?
Tickets are required for guests ages two and up.

What is included in the ticket price?
A ticket for Day Out With Thomas includes the train ride with Thomas the Tank Engine, as well as a variety of Thomas & Friends themed entertainment, including Storytelling and Video Viewing, Temporary Tattoos of Island of Sodor friends, and an Imagination Station with Arts & Crafts and more. Guests will also have the opportunity to meet Sir Topham Hatt, the Controller of the Railway on the Island of Sodor.

How will I receive my tickets?
If purchased three weeks or more in advance of the event, guests will receive their tickets in the mail. Guests that purchase tickets closer to the event date can pick up their tickets at Will Call the day of the event.

Are there any refunds?
There will be no refunds or exchanges.

Will Thomas the Tank Engine be there?
Thomas the Tank Engine has traveled all the way from the Island of Sodor and has arrived Right on Time to take a ride with you and your family.

Will Sir Topham Hatt be there?
Yes, Sir Topham Hatt will take time away from his busy schedule as Controller of the Railway on the Island of Sodor to meet and take pictures with guests.

Do you recommend purchasing tickets in advance?
Due to the popularity of Day Out With Thomas, advance ticket purchase is highly recommended. It is not uncommon for events to sell out. When purchasing tickets you will be asked to select a specific date and time for your ride with Thomas. Your ticket is valid only for that date and time.

DAY OF EVENT INFORMATION

What times do trains depart?
Trains depart at:
10:00 am
10:45 am
11:30 am
12:15 pm
1:00 pm
1:45 pm
2:30 pm
3:15 pm
4:00 pm available on Saturday, June 20 only.

When should we arrive for our train ride with Thomas?
It is recommended that guests arrive at the event at least one hour before their scheduled departure.

Is there assigned seating on the train?
Tickets are assigned by time. Guests must be together during boarding if they wish to sit together on the train.

How long is the train ride?
The train ride is 30 minutes.

Are you limited to just one train ride?
There is one train ride per ticket.

How do I get there?
The railroad is located near the intersection of Highways 550 & 160. Please visit an Internet map provider for exact directions. The shuttle location is at 800 S. Camino del Rio.

Is there parking available on site?
There is satellite parking available at the Durango Mall - 800 S. Camino del Rio Complimentary shuttles from the parking area will run from 9:15 am - 4:30 pm daily. Shuttles will run until 5:00 pm on days there is a 4:00 pm train excursion.

Is there an additional cost for parking?
Parking at the satellite lot is free of charge.

What if there is inclement weather?
Day Out With Thomas events take place rain or shine.

Are cameras allowed?
Absolutely! Guests are encouraged to capture their Day Out With Thomas memories for their photo album.

Will there be food available?
Yes, we will have a food vendor onsite with lunch items, drinks, and snacks.

Are strollers permitted?
Day Out With Thomas is a family event that welcomes guests of all ages. There is even a designated area for “stroller parking” during the train ride.

Is the event handicap accessible?
The train is not handicap-accessible. Please call for details regarding the depot and the event area in the train yard.

Are pets allowed?
No pets are allowed at Day Out With Thomas.

Is there available lodging in the area?
There are many lodging options available in the Durango area. Visit www.durango.org.

How do I find out about other events?
You can find the complete Day Out With Thomas 2009 schedule by clicking on www.thomasandfriends.com/dowt.