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COVID-19: Travel Updates and Information

The entire team at the Durango & Silverton Narrow Gauge Railroad were thrilled to reopen our doors on June 23, 2020, welcoming back guests for the summer and fall 2020 season. After a temporary closure due to COVID-19, we’re looking forward to seeing you back aboard the historic Durango Train.

Having been in operation since 1881, we’ve persevered through a variety of challenges and are now, more than ever, dedicated to enhancing our guest experience while maintaining operational excellence; connecting our riders to the vibrant history and unforgettable sights our region has to offer.

This experience is contingent upon both our team and visitors’ ability to practice local and statewide health/safety protocols that are in place to effectively curb the ongoing pandemic. Before you visit, please read this page to better understand what we’re doing to help and how you can do your part as well. We expect these measures to be temporary and we will do our best to update this page as recommendations from public health advisors change.

Welcome (back) Aboard!

What to Expect

Traveling to Durango

  • Durango and the state of Colorado have reached a phase of reopening which allows businesses like ours to remain open along with certain health and safety protocols in place.
  • Regardless of where you are while in public, take care to remain at least six feet from others not in your household.
  • As of May 21, face coverings are required in Durango. City of Durango order #2020-08 requires all persons to wear a face-covering when entering, waiting in line to enter, and while in the following locations within the City of Durango, regardless of whether they have a fever or symptoms of COVID-19.
  • As of July 16, Colorado order D 2020 138 requires all individuals over ten (10) years old must wear a face covering over their noses and mouths when entering or moving within any public indoor space or while waiting outside in public areas for transportation services like taxis, trains, buses, etc.
  • If you are sick, experiencing symptoms, or have been around those who are sick, please do not visit or travel away from home.
  • Find more Durango specific guidelines here.
Strater Hotel

Enhanced Safety Measures

  • Increased frequency of cleaning and disinfecting stations, seats after concluding excursions, and stricter protocols for cleaning all high-contact surfaces.
  • Distributed hand sanitizer across the property.
  • Sanitizing products used are all approved by the CDC and effectively eliminate the COVID-19 virus.
  • Practicing social distancing (Social Distancing Protocols are in place).
  • Colorado and mask mandate requires all staff and guests to wear a mask or facial covering while on property.
  • Operating trains at no more than 50% occupancy with options for open air cars.
  • Availability of open-air cars on all current excursions.

Current Excursions and Experiences

  • We’re thrilled to offer both Steam and Diesel excursions on the Cascade Canyon Express Tuesdays through Saturdays departing from the Rockwood Station located 18 miles north of Durango. The Cascade Canyon Express does not depart from Durango.
  • Due to COVID restrictions, all seats are Standard Class, which includes both open-air cars and enclosed coaches with operational windows. We do not offer Premium or First-Class seating options for the summer and fall excursions.
  • Due to COVID19, we are canceling our excursions to Silverton for the remainder of the 2020 season.
  • The D&SNGRR’s Downtown Durango Depot is open 7 days a week! You are welcome to relive the train’s vibrant history through our heritage museum and yard tours.
  • Click here to book your trip on the Cascade Canyon Express!

Worry-Free and Flexible Booking

Purchase with Confidence

  • We are not currently charging cancelation fees for COVID-related cancellations, regardless of the time of purchase.
  • We will enforce cancellation and change fees per normal policy as the health situation becomes reasonable to do so.
  • Passengers needing to cancel can leave the value open through the end of the year, convert to a gift certificate valid through 2021 or be refunded in full.
  • If you have made an error in your reservation or wish to change or cancel, please call us directly at (970) 247-2733 or (888) 872-4607. Cancellations and changes to existing reservations CANNOT be processed using the online system

Rebooking Information

  • Customers who wish to rebook their train tickets are advised to send an email to [email protected] with the following information: date, time, steam or diesel service, and Coach or Gondola seating preferred. We will respond with confirmation of the change when processed.
  • Please Note! Revised bookings for the Cascade Canyon Express will depart from the Rockwood Station, which is located 18 miles north of Durango off Hwy. 550.
  • Customers may also call to rebook Monday-Friday 8a-4:30p by phone 1-877-872-4607
  • Customers not interested in rebooking: We will AUTOMATICALLY PROCESS A FULL REFUND FOR YOU and you will not need to contact us to cancel; you should see the refund on your credit card in about 10 business days.
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