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COVID-19 FAQ's and Rebooking Information

Announcement

The D&SNGRR is continuing Cascade Canyon Excursions through September 4th, 2020.  We are offering our 2 hour Cascade Canyon Express Excursion departing from Rockwood Station located 18 miles north of Durango during this time.  These Cascade Canyon excursions are incorporating enhanced safety procedures in order to improve both employee and guest safety. Additionally the D&SNGRR depot, gift shop and free museum located in Durango have reopened.

 D&SNG remains committed to the health and safety of our guests, employees, partners, and local community. With the continued responsibility to support the community and regulatory agencies amidst evolving restrictions due to the COVID-19 pandemic and impact from track damage south of Silverton, we will be altering services between August 16th and September 4th to steam services from our Rockwood Depot to Cascade Canyon round trip Tuesday-Saturday. 

 Steam services will depart at 9AM, 12:15PM and 3:15PM (thru 7/18) with Standard Class enclosed Coach ($81 Adults 12+, $57 Children 4-11) or open-air Gondola ($86 Adult, $62 Child) seating.  Scheduled diesel services will depart immediately after the steam train departure with Standard Class enclosed Coach ($70 Adult, $40 Child) or open-air Gondola ($75 Adult, $45 Child) seating. Beginning 8/15 and running through 9/4, Cascade Canyon steam service will depart Rockwood Station at 9:00am and 12:15pm.   Please see our website for more details.

 Guests with current reservations are being given the opportunity to rebook prior to services being opened to the public. Customers are advised to send an email to [email protected] with the date, time, steam or diesel service, and Coach or Gondola seating preferred for rebooking and we will send reconfirmation when processed. 

 Customers may call to rebook Monday-Friday 8a-4:30p by phone, please note longer hold times are expected. Customers not interested in rebooking will receive a FULL REFUND AUTOMATICALLY in the coming days and do not need to contact us to cancel, you should see refunds on your credit card in about 10 business days.

 We apologize for any inconvenience and ask for your understanding and patience during this challenging time. The D&SNG is making every effort to return to a full operating service; however remains committed to ensuring the health and well being of our patrons and community. 

In accordance with the Colorado Executive Order; D&SNG must require masks to be worn for all guests over the age of 10 years old in order to ride the train or to be anywhere on the property at Rockwood Station, Durango depot, museum, and during yard tours. Our employees are required to ensure the compliance of the executive order for all guests. We thank you in advance for your understanding and assistance in keeping our guests and employees safe and remaining compliant with our state mandates. For guests who do not have masks, D&SNG is selling masks in the concession car at Rockwood Station, as well as the Durango depot.

 

For more information about train operations, cancellation of reservations and re-booking information,

please call 970-247-2733.

 Rebooking Instructions

Please contact us, as we have begun offering flexible travel options which we hope will give you a little more peace of mind and flexibility. 

Guests may call to rebook or cancel their reservation and request a full refund due to the impact of COVID-19 virus.*


Should you need to change or cancel your train reservation due to the impact of the virus, here are easy steps to follow: 


  1. 1)  Call a member of our reservations team at 1-800-408-0230 and let them know you would like to reschedule or cancel your reservation due to the impact of the COVID-19 virus.  If you choose to rebook or cancel due to the virus impact, you may do so in full with no cancellation fees.  If you choose to rebook and then change your mind, you may request full refund within 90 days. 

 

  1. 2)  If you choose to reschedule, you must rebook to ride before 12/31/20.  Re-bookings may be made for any product including Special Events.  You do not have to book the same excursion originally booked.    

 

*We reserve the right to make updates to this policy. 

 

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