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COVID-19 FAQ's and Rebooking Information

Announcement

The D&SNGRR is excited to announce WE ARE OPENING June 23rd for the summer season. We are offering modified services, limiting guest capacity as well as implementing enhanced safety procedures in order to improve both employee and guest safety.  

D&SNG remains committed to the health and safety of our guests, employees, partners, and local community. Working closely with regulatory agencies and the state of Colorado, we will begin the Summer season with altered services starting June 23rd through August 15th or longer, depending on COVID-19 restrictions. We will be running steam and diesel services departing from our Rockwood Depot to Cascade Canyon roundtrip Tuesday through Saturday. Due to restrictions, trains will not run to Silverton through August 15th or until otherwise communicated.

Steam services will depart at 9AM and 12:15PM with Standard Class enclosed Coach ($81 Adults 12+, $57 Children 4-11) or open-air Gondola ($86 Adult, $62 Child) seating. Diesel services will depart at 9AM after the steam train with Standard Class enclosed Coach ($70 Adult, $40 Child) or open-air Gondola  ($75 Adult, $45 Child) seating. Guests with current reservations are being given the opportunity to rebook prior to services being opened to the public. Customers are advised to send an email to [email protected] with the date, time, steam or diesel service, and Coach or Gondola seating preferred for rebooking and we will send reconfirmation when processed.

Customers may call to rebook Monday-Friday 8a-4:30p by phone, please note longer hold times are expected. Customers not interested in rebooking will receive a FULL REFUND AUTOMATICALLY in the coming days and do not need to contact us to cancel, you should see refunds on your credit card in about 10 business days.

We apologize for any inconvenience and ask for your understanding and patience during this challenging time. The D&SNG is making every effort to return to a full operating service; however remains committed to ensuring the health and well being of our patrons and community.

For more information about train operations, cancellation of reservations and re-booking information,

please call 970-247-2733.

 Rebooking Instructions

Please contact us, as we have begun offering flexible travel options which we hope will give you a little more peace of mind and flexibility. 

Guests may call to rebook or cancel their reservation and request a full refund due to the impact of COVID-19 virus.*


Should you need to change or cancel your train reservation due to the impact of the virus, here are easy steps to follow: 


  1. 1)  Call a member of our reservations team at 1-800-408-0230 and let them know you would like to reschedule or cancel your reservation due to the impact of the COVID-19 virus.  If you choose to rebook or cancel due to the virus impact, you may do so in full with no cancellation fees.  If you choose to rebook and then change your mind, you may request full refund within 90 days. 

 

  1. 2)  If you choose to reschedule, you must rebook to ride before 12/31/20.  Re-bookings may be made for any product including Special Events.  You do not have to book the same excursion originally booked.    

 

*We reserve the right to make updates to this policy. 

 

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