COVID-19 FAQ's and Rebooking Information
IMPORTANT CLOSURE ANNOUNCEMENT FOR ALL CUSTOMERS:
The health and safety of our guests, employees, partners, and local community are always our top priority. As such, D&SNGRR is coordinating and in full cooperation with San Juan Basin Public Health and the Colorado Department of Health to implement measures to reduce the spread of the Coronavirus (COVID-19). As it continues to spread, it is important that we follow the current guidance and recommendations from local and national officials. D&SNGRR is instituting additional safety measures to protect our valued guests and employees as well as our community.
We will be extending the suspension of train operations through May 1, 2020 or until further notice. Additionally, our gift shops and museum will also be closed during this time.
As we continue to cooperate and be guided by health authorities, limited and critical maintenance work that supports our ability to operate our 2020 season is taking place. At this time, we are not announcing any cancellation of service beyond May 1, 2020. However, as new information becomes available, our message may evolve and affect our timeline of operations.
Guests who currently hold reservations will be notified and will receive a full refund, or they can also rebook for later in the season. We have a number of exciting summer, fall and winter train adventures planned and we remain ready to serve you through online booking at durangotrain.com.
We apologize for the inconvenience and ask for your understanding and patience during this challenging time.
Rebooking Instructions:
Please contact us, as we have begun offering flexible travel options which we hope will give you a little more peace of mind and flexibility.
Guests may call to rebook or cancel their reservation and request a full refund due to the impact of COVID-19 virus.*
Should you need to change or cancel your train reservation due to the impact of the virus, here are easy steps to follow:
1) Call a member of our reservations team at 1-800-408-0230 and let them know you would like to reschedule or cancel your reservation due to the impact of the COVID-19 virus. If you choose to rebook or cancel due to the virus impact, you may do so in full with no cancellation fees. If you choose to rebook and then change your mind, you may request full refund within 90 days.
2) If you choose to reschedule, you must rebook to ride before 12/31/20. Re-bookings may be made for any product including Special Events. You do not have to book the same excursion originally booked.
*We reserve the right to make updates to this policy.
