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COVID-19: Travel Updates and Information

La Plata County, in which Durango sits, moved to COVID-19 tier, Level Yellow on 2/12/21. The railroad has diligently consulted with our local health authority, and we are happy to report that our operating plan meets with approval for us to operate as planned. The Durango & Silverton Narrow Gauge Railroad is continuing with its operations to Cascade Canyon through April. In May, our Summer Season kicks off.

As always, the D&SNGRR remains fully committed to ensuring the health and well-being of its guests, employees, vendors, and business partners, and it fully supports all local, state and federal government health regulatory agencies overseeing COVID-19 restrictions and hygiene protocols. The company manages its Cascade Canyon excursions, special events, and all railroad facilities with strict adherence to rigorous safety practices and procedures, including high-frequency sanitation of commonly-touched surfaces; the required wearing of face masks/coverings at all times aboard the train and throughout all facilities; the strict implementation of social distancing in passenger coaches; and the operation of trains at limited passenger capacity to maximize employee and guest safety.

What to Expect

Traveling to Durango

  • Durango and the state of Colorado have reached a phase of reopening which allows businesses like ours to remain open along with certain health and safety protocols in place.
  • Regardless of where you are while in public, take care to remain at least six feet from others not in your household.
  • Face coverings are required in Durango. City of Durango order #2020-08 requires all persons to wear a face-covering when entering, waiting in line to enter, and while in the following locations within the City of Durango, regardless of whether they have a fever or symptoms of COVID-19. A federal mandate also requires the wearing of masks.
  • As of July 16, Colorado order D 2020 138 requires all individuals over ten (10) years old must wear a face covering over their noses and mouths when entering or moving within any public indoor space or while waiting outside in public areas for transportation services like taxis, trains, buses, etc.
  • If you are sick, experiencing symptoms, or have been around those who are sick, please do not visit or travel away from home.
  • Find more Durango specific guidelines here.
Strater Hotel

Enhanced Safety Measures

  • Increased frequency of cleaning and disinfecting stations, seats after concluding excursions, and stricter protocols for cleaning all high-contact surfaces.
  • Distributed hand sanitizer across the property.
  • Sanitizing products used are all approved by the CDC and effectively eliminate the COVID-19 virus.
  • Practicing social distancing (Social Distancing Protocols are in place).
  • Colorado and mask mandate requires all staff and guests to wear a mask or facial covering while on property.
  • Operating trains at no more than 50% occupancy with options for open air cars.
  • Open windows in all cars on all current excursions.

Current Excursions and Experiences

  • We’re thrilled to offer the Winter Cascade Canyon Train through April 2021! This excursion features a historic steam train traveling 26 miles each way on a 5-hour round trip train ride to Cascade Canyon. Departing from the Durango Depot, this trip takes you up into the Rocky Mountains with views of the San Juan National Forest as you travel alongside the beautiful Animas River while relaxing in heated coaches.
  • You are welcome to relive the train’s vibrant history through our heritage museum.
  • Click here to book your trip on the Winter Cascade Canyon Train!!

Worry-Free and Flexible Booking

Purchase with Confidence

  • We are not currently charging cancelation fees for COVID-related cancellations, regardless of the time of purchase.
  • We will enforce cancellation and change fees per normal policy as the health situation becomes reasonable to do so.
  • Passengers needing to cancel can leave the value open through the end of the year, convert to a gift certificate valid through 2021 or be refunded in full.
  • If you have made an error in your reservation or wish to change or cancel, please call us directly at (970) 247-2733 or (888) 872-4607. Cancellations and changes to existing reservations CANNOT be processed using the online system

Rebooking Information

  • Customers who wish to rebook their train tickets are advised to send an email to [email protected] with the following information: date, time, steam or diesel service, and Coach or Gondola seating preferred. We will respond with confirmation of the change when processed.
  • Customers may also call to rebook Monday-Friday 8a-4:30p by phone 1-877-872-4607
  • Customers not interested in rebooking: We will AUTOMATICALLY PROCESS A FULL REFUND FOR YOU and you will not need to contact us to cancel; you should see the refund on your credit card in about 10 business days.
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