COVID-19: Travel Updates and Information

What to Expect

Strater Hotel

Riding The Train

Your safety is very important to us. The Durango & Silverton Narrow Gauge Railroad manages all train excursions, special events and railroad facilities with strict adherence to rigorous safety practices and procedures. We also fully support local, state and federal government health regulatory agencies overseeing COVID-19 protocols.

To ensure the safety of your fellow travelers and the local communities that you visit during your train adventure, we ask that you help us keep everyone safe by following these guidelines:

If you have tested positive for COVID please don’t ride until a minimum of 5 days have passed since the date of your positive test and you are without symptoms. If you then ride the train during the ensuing 5 days, we ask that you wear a mask while on board.  If you need to cancel or reschedule your trip due to COVID, we will waive cancellation fees or rebooking charges associated with your original reservation. We thank you for helping ensure the safety of all passengers and look forward to seeing you soon.

Enhanced Safety Measures

  • Stricter protocols for cleaning all high-contact surfaces.
  • Distributed hand sanitizer across the property.
  • Sanitizing products used are all approved by the CDC and effectively eliminate the COVID-19 virus.

Current Excursions and Experiences


Worry-Free and Flexible Booking

Purchase with Confidence

  • The D&S will waive all change or cancellation fees related to COVID.
  • If you have made an error in your reservation or wish to change or cancel, please call us directly at (970) 247-2733 or (888) 872-4607. Cancellations and changes to existing reservations CANNOT be processed using the online system
  • Customers who wish to rebook their train tickets are advised to send an email to [email protected] with the following information: date, time, steam or diesel service, and Coach or Gondola seating preferred. We will respond with confirmation of the change when processed.
  • Customers may also call to rebook by phone 1-877-872-4607.

 

CALL FOR RESERVATIONS!
1-877-872-4607