Until May 23, 2021, the D&S will waive all change or cancellation fees related to COVID for existing reservations. After May 23, the D&S will continue to waive only change fees related to COVID on existing reservations through July 1, 2021.
If you have made an error in your reservation or wish to change or cancel, please call us directly at (970) 247-2733 or (888) 872-4607. Cancellations and changes to existing reservations CANNOT be processed using the online system
Customers who wish to rebook their train tickets are advised to send an email to [email protected] with the following information: date, time, steam or diesel service, and Coach or Gondola seating preferred. We will respond with confirmation of the change when processed.
Customers may also call to rebook Monday-Friday 8a-4:30p by phone 1-877-872-4607