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Important Information

For best availability on any excursion, please make your reservation early! You will receive a confirmation when your reservation is made online or by phone. Please bring your confirmation number with you to claim your tickets at the depot. Tickets should be picked up the evening before your train trip. Passengers must be seated on the train 30 minutes prior to departure or seats may be released to waiting passengers. No-shows are not refundable.

Fares and schedules subject to change without notice.

Cancellation Fees: $14 per adult -- $7 per child. No refund within 48 hours of train trip.

Change Fee: $6 per seat to change date, departure time, or car.

All seats are assigned including those in the open gondolas.

Special Needs: The D&SNGRR offers a train car with wheelchair accessible restroom, lift service, and a spacious interior. Any special needs should be communicated with a reservation agent at the time of booking. The only animals allowed onboard the train are service animals.

Rules on Smoking, Alcohol and Firearms:
There is no smoking in any car, platform, bathroom or any other area on board the train. This includes cigarettes, e-cigarettes, cigars, pipes and vapor pens.
Due to liquor regulations, no personal alcohol can be brought on board the train. Premium cars have alcoholic beverages for purchase and standard class passengers can go to the Concession car to purchase alcohol. The minimum legal drinking age in Colorado is 21.
Passengers are not permitted to carry firearms on the train. Backpackers and hunters may arrange for firearms to be transported as freight. Please contact Special Handling in the Reservation Office at 970-385-8832 to make arrangements.

Preparing for the Ride: Because of the changing mountain climate and the increase in elevation from Durango to Silverton, we strongly encourage you to dress in layers of clothing.  Sunglasses are highly recommended to protect eyes from possible cinders in the air. Safety glasses are available for purchase in the gift shops and onboard the train.

Credit cards will be charged at the time of reservation. In the case of invalid or declined credit cards, you will be contacted to arrange alternate payment. The reservation will be held for up to two weeks. If no arrangements are made, the reservation will be cancelled. All tickets will be held at the depot for pick up. You are encouraged to pick up your tickets the day prior to your train trip. Final boarding is 30 minutes prior to departure

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